How to Remove a Spouse From SHA in Kenya: Online and In Person
How to remove a spouse from SHA: log in to Afya Yangu with your National ID and PIN, open My Profile → My Dependants, select your spouse, click Remove, and upload the supporting document. The usual documents are a decree of divorce (divorce) or a death certificate (death). If the portal blocks the removal, or your reason does not fit those two, visit an SHA branch or Huduma Centre with your National ID and the supporting papers. Removal is free. Call 0800 720 601 if you are unsure.
Spouses are not removed from SHA by simply stopping contributions or by telling a hospital. A spouse is listed as a dependant on your profile, so the change has to be made there, with evidence. This guide covers how to remove a spouse from your SHA cover, the documents SHA asks for in each case, what to do when the portal will not let you, and what happens to your spouse’s cover afterwards.
When You Can Remove a Spouse From SHA, and the Documents Needed
An SHA representative has explained that members can amend their list of dependants, but only with evidence. The reason decides the document:
| Reason for removing a spouse | Document SHA asks for |
|---|---|
| Divorce | Decree of divorce |
| Death of the spouse | Death certificate |
| Spouse now has their own cover (employed, or paying their own SHA contributions) | No document is published for this. Take your National ID and explain the situation at an SHA office, or call 0800 720 601 first. |
| Separation, or a spouse added by mistake | No document is published for this. An officer decides what they accept, so ask at an SHA office. |
SHA publicly names two documents for removing a spouse: a divorce decree and a death certificate. We found no official list for other reasons, so for those you will probably need to explain your case at an SHA office.
How to Remove a Spouse From SHA Online (Afya Yangu)
Several guides, and SHA’s own explanation, describe the online route: log in, upload the proof, and update the dependant’s details. Try this first.
- Go to afyayangu.go.ke and log in with your National ID and PIN. Enter the OTP sent to your registered phone.
- Open My Profile. On a phone, tap the three dots first to see the menu.
- Select My Dependants.
- Find your spouse in the list and select them.
- Click Remove (shown as an icon in a blue box).
- Upload the supporting document: the decree of divorce or the death certificate.
- Confirm and submit. SHA processes the request.
Cannot log in? See how to reset your SHA PIN. Not receiving the code? Read SHA OTP not received.
How to Remove a Spouse From SHA in Person
Go to your nearest SHA branch or Huduma Centre if the online route fails, the Remove option does not appear, or your reason needs an officer to verify it.
- Your National ID (or passport) and your SHA membership details
- The decree of divorce or death certificate, where it applies
- Your spouse’s name and ID number
- For other reasons, any papers that support your explanation
- Tell the officer you want to remove a spouse from your SHA profile and give the reason.
- Complete the dependant removal or amendment form the officer gives you.
- Submit the form with your supporting documents.
- Ask the officer to confirm the change, and check your profile afterwards.
You can also call the toll-free line 0800 720 601 or email customercare@sha.go.ke to ask what your case needs before you travel. Use email for questions, since the supporting documents must be uploaded or presented.
Online or Office: Which One for You?
| Your situation | Best route |
|---|---|
| Divorce, and you have the decree | Online first. Go to an office if the portal rejects it. |
| Spouse has died, and you have the death certificate | Online first. Go to an office if the portal rejects it. |
| Spouse is employed or has their own SHA account | SHA office or helpline, so you can explain the case |
| Separated, or the spouse was added by mistake | SHA office |
| No Remove option, or portal errors | SHA office or Huduma Centre |
| You cannot log in at all | Fix login first, or go to an office with your ID |
What Happens After You Remove a Spouse From SHA
- Your spouse no longer has cover under your profile. They should have their own SHA registration and contributions in place before they need a hospital.
- Add them back later if needed, but expect to go through verification again.
- Your own premium may change if your household changes. If you doubt your figure, read our guide to understanding your SHA premium assessment.
- Check your profile after the change, so you are not caught out at the hospital.
Each adult has to be registered separately for SHA. If your ex-spouse is not registered, see how to register for SHA.
Update Your Marital Status Too
Removing a spouse does not automatically change your marital status, and updating the status does not remove or add anyone. Do both. Marital status is a self-service field on Afya Yangu under My Profile. See how to update your SHA personal details.
Adding a New Spouse After Removal
To add a new spouse, you submit their ID and proof of marriage, such as a marriage certificate, and the new spouse must first be registered with SHA independently. Waiting periods can apply. Read who one SHA contribution covers and, for more than one spouse, SHA multiple spouse registration.
Problems Removing a Spouse From SHA
| Problem | What to do |
|---|---|
| No Remove button | Self-service deletion is limited in some cases. Visit an SHA office. |
| Upload is rejected | Use a clear scan of the decree or death certificate, then try again or go to an office. |
| Spouse still shows after removal | Wait a short while, then check again. If it persists, call 0800 720 601. |
| You cannot log in | Reset your PIN, or visit an office with your National ID. |
| Hospital still shows your spouse as covered | Ask SHA to confirm the update and keep your proof of submission. |
How to Remove a Spouse From SHA FAQs
How do I remove a spouse from my SHA cover?
Log in to Afya Yangu, open My Profile and My Dependants, select your spouse, click Remove and upload the supporting document. If that fails, visit an SHA branch or Huduma Centre with your National ID and documents.
What documents do I need to remove a spouse from SHA?
A decree of divorce for divorce, or a death certificate if the spouse has died. For other reasons, no document is published, so explain the case at an SHA office.
Can I remove a spouse from SHA online?
Yes, in many cases, through the Afya Yangu portal. If the Remove option is missing or the request is rejected, you will need to visit an SHA office.
Do I have to go to an SHA office to remove a spouse?
Not always. The online route is available, but an office visit is the fallback when the portal fails or your reason needs an officer to verify it.
Is there a form to remove a spouse from SHA?
At an SHA branch or Huduma Centre you complete a dependant removal or amendment form. Ask for it at the counter. We could not confirm a downloadable PDF from SHA.
Can I remove a spouse from SHA if they have their own account or are employed?
SHA has not published a rule for this. Call 0800 720 601 or visit an SHA office with your National ID and explain the situation.
Is it free to remove a spouse from SHA?
SHA does not publish a fee for removing a dependant. If someone charges you, it is for their help, not an SHA fee.
Can I remove my spouse from SHA after divorce without a decree?
SHA’s stated requirement is a decree of divorce. Without it, ask an SHA office what they accept in your case.
What is the SHA spouse removal email address?
You can send questions to customercare@sha.go.ke, but the removal itself needs documents uploaded on the portal or presented at an office.
Is This the Right Page?
| You want to | Page to use |
|---|---|
| Understand who is covered under your contribution | SHA household coverage |
| Add more than one spouse | SHA multiple spouse registration |
| Change your marital status or other details | Update SHA personal details |
| Have someone do it for you | Done-for-you SHA registration |
Related Guides
Need Help Removing a Spouse From SHA?
Send us a WhatsApp message with your reason, such as divorce, death or a spouse with their own cover, and what the portal shows. We tell you the price before you pay.
WhatsApp UsSources
- Kenyans.co.ke: Step-by-step process of adding or removing dependents on SHA cover
- Willow Health Media: How to add your spouse to the SHA portal
- Social Health Authority
Disclaimer: MyCyber is an independent educational website and assistance service, not affiliated with SHA, the Digital Health Agency or the Government of Kenya. Dependant changes are decided by SHA and requirements can change. Information is based on SHA statements and published guides checked in October 2026. Confirm at sha.go.ke or call 0800 720 601.
