SHA Registration Assistance in Kenya: Free Help, Contacts and Fixes
Need help with SHA registration? SHA registration assistance is free from official channels. Call the toll-free helpline 0800 720 601, email customercare@sha.go.ke, ask your Community Health Promoter (CHP), or walk into any Huduma Centre or SHA branch. You can also register yourself by dialling *147#. Take your National ID, plus birth certificates or notifications for children you want to add.
Most people who search for SHA registration assistance are stuck at one of three places: they do not know where to start, the USSD or portal is giving an error, or they finished *147# and do not know what comes next. This guide covers every official place to get help, what to carry, the exact *147# prompts, and how to fix the usual problems.
Where to Get SHA Registration Assistance for Free
Registering with SHA costs nothing, and neither does the official help. There are five official routes, and you can switch between them if one fails.
| Help option | How it works | Best for |
|---|---|---|
| SHA toll-free helpline | Call 0800 720 601 and an agent guides you through registration. | Questions, errors, not knowing where to start |
| Community Health Promoter (CHP) | Your local CHP registers you in person. | People without a smartphone or in rural areas |
| Huduma Centre | Visit the nearest centre and ask for SHA registration help at the counter. | Face-to-face help with your documents |
| SHA branch | Visit an SHA office for registration and account queries. | Problems the helpline could not solve |
| Self-service: *147# or the SHA portal | Dial *147#, or register on the SHA portal and Afya Yangu. | Anyone comfortable with a phone |
SHA’s own registration leaflet states that anyone living in Kenya should register: citizens, residents and refugees.
SHA Registration Help Contacts
- Toll-free helpline: 0800 720 601
- Email: customercare@sha.go.ke or info@sha.go.ke
- Status check: dial *147# or log in to Afya Yangu
- Social media: Facebook “Social Health Authority”, X @_shakenya, YouTube @socialhealthauthority
When you call or email for SHA registration help, give your National ID number and the phone number you used to register. Do not share your PIN or an OTP with anyone, including people who say they work for SHA.
SHA Registration Help on Your Phone: *147# Step by Step
If you only need a guide, you can complete registration yourself from any phone, with no data bundles. SHA’s official prompts run in this order:
- Dial *147# and press Send. You get a welcome message from SHA.
- Enter your Kenyan ID number and send. This verifies you.
- Set a four-digit PIN and confirm it.
- Choose an option: 1 to proceed, 2 to decline, 3 for the Terms & Conditions link, 4 for the privacy policy link, 0 to go back. Enter 1.
- Select your employment status: 1 Employed, 2 Self-employed, 3 Unemployed.
- Select your civil status from the options shown (single, married, divorced, widow or widower).
- Declare whether you are a Person With Disability: 1 Yes, 2 No.
Each screen has 0 to go back, so a wrong entry is easy to correct. Stuck on a specific screen? See the full SHA registration guide or call 0800 720 601.
Documents to Carry When You Ask for SHA Registration Help
For *147# you only need your ID number. For in-person help at a Huduma Centre, SHA branch or with a CHP, bring:
- Kenyan citizens: National ID card and a passport-size photo
- Spouse: a copy of their National ID
- Children (0 to 17): birth certificate or birth notification
- Employees: employer introduction letter
- Foreign nationals: alien card or work permit
No birth certificate for a child? See our guide to who one SHA contribution covers before you go.
After *147#: The Step People Miss
Finishing *147# creates your account. If you are self-employed, unemployed or a student, SHA then needs to work out your contribution through the means test on Afya Yangu. Until that is done, your status can stay Pending. Log in at afyayangu.go.ke, take the prompt, or open My Profile → Income. Our SHA premium assessment guide explains every step, and the SHA means test guide covers each question. Salaried employees do not take the means test; the employer deducts 2.75% of gross salary.
Once registered, pay contributions through M-Pesa Paybill 200222 with your National ID as the account number, and verify with our SHA status check guide.
Common SHA Registration Problems and Where to Get Help
| Problem | What to do |
|---|---|
| OTP not arriving | Read SHA OTP not received, then call 0800 720 601 if it persists. |
| “ID not found” error | Read SHA ID not found. |
| Status stays Pending | Finish the means test on Afya Yangu. See the premium assessment steps. |
| Payment not showing | Read SHA payment not reflecting. |
| “Contributor not found” at the hospital | Read SHA contributor not found. |
| Premium looks too high | Read the SHA appeal guide. |
Which SHA Registration Help Option Should You Choose?
| Your situation | Best SHA registration help |
|---|---|
| You have a phone and want to start now | Dial *147# and follow the steps above |
| You have a question or an error | Call 0800 720 601 or email customercare@sha.go.ke |
| No smartphone, or registering for an elderly relative | Ask a CHP, or visit a Huduma Centre |
| Documents or account problem | Visit an SHA branch with your ID |
| Cannot reach the helpline, queues are long, or you want someone to do it for you | Use a trusted paid helper (next section) |
When Paid SHA Registration Help Makes Sense
Official SHA registration help is free, but it is not always convenient. Lines get busy, branches have queues, and not everyone can travel or navigate the portal. In those cases a paid helper saves time. If you use one:
- Agree the price in writing before you pay.
- Never share your M-Pesa PIN, your SHA PIN or an OTP.
- Ask for proof of your status afterwards, and check it yourself.
MyCyber offers this over WhatsApp: complete SHA registration is KSh 150, and we tell you the price before you pay. For the full service breakdown, see our done-for-you SHA registration service.
SHA Registration Assistance FAQs
Where can I get help with SHA registration in Kenya?
Call the toll-free helpline on 0800 720 601, email customercare@sha.go.ke, ask your Community Health Promoter, or visit a Huduma Centre or SHA branch. You can also register yourself by dialling *147#.
Is SHA registration assistance free?
Yes. Registration with SHA and the official help channels are free. Be careful with anyone who asks you to pay to “unlock” your account or asks for your PIN.
What is the SHA registration help number?
The toll-free number is 0800 720 601. You can also email customercare@sha.go.ke or info@sha.go.ke.
What documents do I need to register for SHA?
Citizens need a National ID and a passport-size photo. Add a spouse’s ID copy, birth certificates or notifications for children aged 0 to 17, an employer introduction letter if employed, or an alien card or work permit for foreign nationals.
Can I get help with SHA registration without a smartphone?
Yes. *147# works on any phone, and a Community Health Promoter, Huduma Centre or SHA branch can register you in person.
Can someone register for SHA on my behalf?
A CHP can assist you, and family members often help relatives. Never hand over your PIN or OTP. Call 0800 720 601 if you are unsure how to register an elderly parent.
I dialled *147# but my status is still Pending. What now?
If you are self-employed or unemployed, complete the means test on Afya Yangu under My Profile, then Income. If it still fails, call 0800 720 601.
Who needs to register for SHA?
Anyone living in Kenya, including citizens, residents and refugees.
Is This the Right Page?
| You want to | Page to use |
|---|---|
| Register yourself step by step | How to register for SHA |
| Have someone complete it for you | Done-for-you SHA registration |
| Understand the means test and premium | SHA premium assessment |
| Check whether you are active | Check SHA registration status |
Related Guides
Still Need Help with SHA Registration?
Send us a WhatsApp message with what you see on your screen. Complete SHA registration is KSh 150. We tell you the price before you pay.
WhatsApp UsSources
- Ministry of Health: SHA registration guide (PDF)
- eProcedures Kenya: SHA individual registration
- Social Health Authority
Disclaimer: MyCyber is an independent educational website and assistance service, not affiliated with SHA, the Digital Health Agency or the Government of Kenya. Information is based on SHA and Ministry of Health published guides checked in October 2026. Confirm at sha.go.ke or call 0800 720 601.
