Haraka na Rahisi No Queues No Stress Done in Minutes Bila Foleni Bila Stress Siri ni MyCyber We Got You Covered
Independent third-party cyber café providing paid assistance services only.
The Help You Need Is One Click Away
Got SHA problems? We sort premium, registration, phone number & dependants.
Premium too high, ID not found, stuck registering, number changed, spouse not added. Tell us on WhatsApp, see the price first, and a real person handles it.
- Prices shown upfront
- Real person replies
What is going wrong?
Tap the closest one. WhatsApp opens with your message ready.
What SHA problem are you trying to sort out?
Pick the closest area. You do not need to know the official name of the service.
SHA premium too high, unclear or worth reviewing
Premium reduction, premium appeal and premium assessment questions.
Registering for SHA, or stuck halfway
Afya Yangu registration, OTP problems and errors.
Login, phone number and personal details
Number changed, email, wrong details and account access.
Adding a spouse, children and other dependants
Dependant not appearing, no marriage certificate, newborn and over-18 children.
Contributions that don't look right
Payments, statements, arrears and status.
Understanding benefits and claims
What SHA covers, claim rejections and preauthorisation.
Employers and employees
Staff linkage, employer registration and deductions.
Situations that don't fit the usual path
No ID, young mothers, disability and missing documents.
Can't find yours? Tell us what is happening.
SHA services and fixed prices
You see the price before any conversation starts. No surprises after you message us.
SHA phone number change
Old number, lost SIM or OTP going to the wrong phone. We update the number on your SHA record.
SHA premium appeal
Premium too high or assessed wrongly. We guide and file your appeal through the official process.
Complete SHA registration
New to SHA or stuck halfway. We complete your registration from start to finish.
Add spouse or dependant
Add a spouse, child or other dependant to your SHA profile, including tricky documentation cases.
How MyCyber helps: WhatsApp, pay, done
From "I don't know where to start" to a clear next step.
Tell us what is happening
Message us on WhatsApp in your own words, or tap a problem above.
See the price
You know the fee before you pay. We confirm what we need from you.
Pay with M-Pesa
Pay only once you are happy with the plan.
We handle it
We do the work and tell you what changed. We never ask for your SHA password.
Common SHA problems we sort every day
Tap yours. WhatsApp opens with the message ready.
Msaada wa SHA kwa Kiswahili
Umefika hapa juu ya nini? Chagua moja, tutakusaidia.
Beyond SHA: NTSA Copy of Records, eLogbook and free tools
The same WhatsApp-first service for vehicle records, plus free tools you can use without signing up.
NTSA Copy of Records
KSh 750 with the NTSA fee included. Send us the plate number on WhatsApp.
Ask about NTSA recordseLogbook help
Not sure how the eLogbook process affects your car? We explain it and handle the steps.
Ask about eLogbookFree Kenyan tools
Calculators, PDF and image tools and the M-Pesa poster generator. No signup, no payment.
Open free toolsSHA help FAQs
Why is my SHA premium so high?
Your premium is based on an assessment of the household information on your SHA profile. If that information is wrong, outdated or does not reflect your real income, the figure can be higher than expected. You can ask SHA to review it through a premium appeal.
Can my SHA premium be reduced?
Sometimes. A premium can come down when the assessment is corrected or an appeal succeeds. SHA makes the final decision, so no one can honestly guarantee the outcome. MyCyber helps you through the process.
Can I pay KSh 6,000 a year (KSh 500 a month) for SHA?
That is the amount many people ask to be assessed toward. Your premium depends on SHA's assessment of your household, so the right figure for you may differ. Send us your current premium on WhatsApp and we will tell you whether an appeal makes sense.
How much does MyCyber charge?
Phone number change KSh 150, premium appeal KSh 250, complete SHA registration KSh 150, add spouse or dependant KSh 150, and NTSA Copy of Records KSh 750 including the NTSA fee. The price is confirmed before you pay.
My ID is not found on SHA. What should I do?
An ID-not-found error usually comes from a mismatch or a record that has not synced. Read our SHA ID not found guide, or WhatsApp us and we will check what is happening.
Can I add a spouse to SHA without a marriage certificate?
It depends on your situation and the documents available. Start with our spouse guide, then message us your details and we will confirm what SHA may accept.
Do you need my SHA password or PIN?
No. We never ask for your SHA password or PIN. Anyone who asks for them is a risk to your account.
Is MyCyber part of SHA or the government?
No. MyCyber is an independent private service. We are not affiliated with SHA, the Digital Health Agency, NTSA or any government office. Official decisions always come from the relevant agency.
Still not sure what to do?
Tell us what is happening. You do not need to know the right SHA service before you start.
WhatsApp MyCyberDisclaimer: MyCyber is an independent assistance service and educational website, not affiliated with SHA, the Digital Health Agency, NTSA or the Government of Kenya. SHA decides on premiums, registrations and dependants. Confirm requirements at sha.go.ke or call 0800 720 601.
