Update Forgotten SHA Sponsor Email: Steps, Fields and OTP
If you forgot SHA sponsor email access, you cannot log in to the sponsor portal. This guide shows how to update SHA sponsor email from SHA’s reset screen, which the SHA sponsor portal login page links to, and explains each field.
Open sponsor.sha.go.ke/login, click Forgot password?, then click Update Email under the box on the reset page. Fill in old email, new email, KRA PIN and organisation name (all required), then click Request OTP.
Why you may need to update forgotten SHA sponsor email
Your sponsor account is tied to the email and phone number you registered with. If you lose access to either, you cannot log in or receive OTPs, so you must update SHA sponsor email through SHA’s reset screen. The same page handles password resets for other SHA portals, so do not be surprised by the employers address.
Update forgotten SHA sponsor email: step by step
- Go to sponsor.sha.go.ke/login and click Forgot password?.
- You land on SHA’s reset page (employers.sha.go.ke/password/reset), headed “Reset your password for the Social Health Authority”.
- Under the box, click Update Email.
- Fill in all four required fields (explained below).
- Click Request OTP and follow the prompts that follow.
- Return to the sponsor login and sign in.
Update forgotten SHA sponsor email: every field on the form
All four fields carry a red asterisk on the screen. Our “avoid” tips are practical advice, not official SHA rules.
update forgotten SHA sponsor email: Old email
Enter the original email you used to register on the sponsor portal, typed exactly as before.
- A new address in this box
- Typos or a different spelling
update forgotten SHA sponsor email: New email
Enter the address you can open now. This becomes the email you use to log in.
- An inbox you cannot open
- A shared mailbox nobody controls
update forgotten SHA sponsor email: KRA PIN
Enter the PIN in the format A000000000A. The email form labels it simply KRA PIN.
- Guessing digits
- A PIN other than the one you registered with
update forgotten SHA sponsor email: Organization name
Enter the organisation’s name as you registered it.
- A short or trading name
- Leaving it blank
After you update forgotten SHA sponsor email
Once the OTP step is complete, log in again at the SHA sponsor portal. If the OTP does not arrive, try the following:
- Check that the email you typed is correct, then wait a few minutes before trying again.
- Check spam or junk folders if you expect an email.
- Avoid repeated requests in quick succession.
- Read our guides on SHA OTP not received and OTP code not received.
- Still stuck? Email info@sha.go.ke or visit a SHA County Office or Huduma Centre.
More SHA sponsor portal guides
Update forgotten SHA sponsor email: frequently asked questions
Which screen do I use to update forgotten SHA sponsor email?
Open sponsor.sha.go.ke/login, click Forgot password? and use the Update Email link on the reset page.
Does this work for individual sponsors?
The form asks for organization details, and we could not confirm what individual sponsors should enter. Confirm with SHA at info@sha.go.ke.
Do I need my old email?
Yes. The form has a required field for the old email.
Can I just reset my password?
If you can still open your email, the Reset Password option may be enough.
Need help to update forgotten SHA sponsor email?
Send us your question and we will say which route fits and the price before you pay.
Chat with us on WhatsAppDisclaimer: MyCyber is an independent educational website and assistance service, not affiliated with SHA, the Digital Health Agency or the Government of Kenya. This page reflects SHA’s reset screens as of November 2026 and our own practical advice, not official SHA rules. Confirm with SHA at info@sha.go.ke or call 0800 720 601.
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