Change Forgotten SHA Sponsor Email: Change It or Reset Password?
Before you change SHA sponsor email, check whether you really need to. A sha sponsor email change is only needed if you can no longer open the old inbox. If you only forgot your password, you can reset SHA sponsor password from the same screen linked on the SHA sponsor portal login page.
If you can still open your old email, use Reset Password. If you cannot, use Update Email and have your old email, new email, KRA PIN and organisation name ready. Step-by-step: update forgotten SHA sponsor email.
Change forgotten SHA sponsor email: change it or reset your password?
| Your situation | What to use |
|---|---|
| You forgot your password but can open your email | Reset Password: enter your email on the reset page |
| Cannot open your old email | Update Email on the reset page |
| You never created a sponsor account | Register on the SHA sponsor portal |
What must match before you change forgotten SHA sponsor email
The form compares what you type with what you registered. Have your old email, your new email, the KRA PIN and the organisation name ready, typed exactly as registered.
- The old email must be the one on the account, not a newer one you started using.
- The KRA PIN and organisation name must be the ones used at registration.
- The new email must be one you can use right now to receive the OTP.
For full field-by-field help, see our step-by-step guide.
If the OTP does not arrive when you change forgotten SHA sponsor email
- Check that the email you typed is correct, then wait a few minutes before trying again.
- Check spam or junk folders if you expect an email.
- Avoid repeated requests in quick succession.
- Read our guides on SHA OTP not received and OTP code not received.
- Still stuck? Email info@sha.go.ke or visit a SHA County Office or Huduma Centre.
Change forgotten SHA sponsor email: mistakes to avoid
- Entering the new email in the old email box
- Submitting before checking the organisation name
- Changing details for an account that is not yours
- Paying anyone who promises instant access
More SHA sponsor portal guides
Change forgotten SHA sponsor email: frequently asked questions
Which screen do I use to change forgotten SHA sponsor email?
Open sponsor.sha.go.ke/login, click Forgot password? and use the Update Email link on the reset page.
Does this work for individual sponsors?
The form asks for organization details, and we could not confirm what individual sponsors should enter. Confirm with SHA at info@sha.go.ke.
Do I need my old email?
Yes. The form has a required field for the old email.
Can I just reset my password?
If you can still open your email, the Reset Password option may be enough.
Need help to change forgotten SHA sponsor email?
Send us your question and we will say which route fits and the price before you pay.
Chat with us on WhatsAppDisclaimer: MyCyber is an independent educational website and assistance service, not affiliated with SHA, the Digital Health Agency or the Government of Kenya. This page reflects SHA’s reset screens as of November 2026 and our own practical advice, not official SHA rules. Confirm with SHA at info@sha.go.ke or call 0800 720 601.
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