Update Forgotten SHA Sponsor Phone Number: Steps and OTP
If you forgot SHA sponsor phone number details or lost the SIM, OTPs go nowhere. This guide shows how to update SHA sponsor phone number from SHA’s reset screen, which the SHA sponsor portal login page links to, and explains each field.
Open sponsor.sha.go.ke/login, click Forgot password?, then click Update Phone under the box on the reset page. Fill in old phone, new phone, organization KRA PIN and organization name (all required), then click Request OTP.
Why you may need to update forgotten SHA sponsor phone number
Your sponsor account is tied to the email and phone number you registered with. If you lose access to either, you cannot log in or receive OTPs, so you must update SHA sponsor phone number through SHA’s reset screen. The same page handles password resets for other SHA portals, so do not be surprised by the employers address.
Update forgotten SHA sponsor phone number: step by step
- Go to sponsor.sha.go.ke/login and click Forgot password?.
- You land on SHA’s reset page (employers.sha.go.ke/password/reset), headed “Reset your password for the Social Health Authority”.
- Under the box, click Update Phone.
- Fill in all four required fields (explained below).
- Click Request OTP and follow the prompts that follow.
- Return to the sponsor login and sign in.
Update forgotten SHA sponsor phone number: every field on the form
All four fields carry a red asterisk on the screen. Our “avoid” tips are practical advice, not official SHA rules.
update forgotten SHA sponsor phone number: Old phone
Enter the original phone number used to register, the one you no longer have.
- Entering the new number here
- Leaving off digits
update forgotten SHA sponsor phone number: New phone
Enter the number you can receive an OTP on right now.
- A number that is switched off
- A SIM you are about to replace
update forgotten SHA sponsor phone number: Organization KRA PIN
Enter the organisation’s PIN in the format A000000000A. This form labels it Organization KRA PIN.
- A personal PIN
- Guessing digits
update forgotten SHA sponsor phone number: Organization name
Enter the organisation’s name as you registered it.
- A short or trading name
- Leaving it blank
After you update forgotten SHA sponsor phone number
Once the OTP step is complete, log in again at the SHA sponsor portal. If the OTP does not arrive, try the following:
- Check that the phone number you typed is correct, then wait a few minutes before trying again.
- Check spam or junk folders if you expect an email.
- Avoid repeated requests in quick succession.
- Read our guides on SHA OTP not received and OTP code not received.
- Still stuck? Email info@sha.go.ke or visit a SHA County Office or Huduma Centre.
More SHA sponsor portal guides
Update forgotten SHA sponsor phone number: frequently asked questions
Which screen do I use to update forgotten SHA sponsor phone number?
Open sponsor.sha.go.ke/login, click Forgot password? and use the Update Phone link on the reset page.
Does this work for individual sponsors?
The form asks for organization details, and we could not confirm what individual sponsors should enter. Confirm with SHA at info@sha.go.ke.
Do I need my old phone number?
Yes. The form has a required field for the old phone number.
Can I just reset my password?
If you can still open your email, the Reset Password option may be enough.
Need help to update forgotten SHA sponsor phone number?
Send us your question and we will say which route fits and the price before you pay.
Chat with us on WhatsAppDisclaimer: MyCyber is an independent educational website and assistance service, not affiliated with SHA, the Digital Health Agency or the Government of Kenya. This page reflects SHA’s reset screens as of November 2026 and our own practical advice, not official SHA rules. Confirm with SHA at info@sha.go.ke or call 0800 720 601.
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