SHA Accredited Hospitals in Nairobi — Complete List by Level & Type (2026)
SHA hospitals Nairobi are the private and faith-based healthcare facilities where your Social Health Authority registration is accepted. This is a searchable database of 1,483+ verified SHA hospitals, clinics, maternity homes, and medical centers across Nairobi county, all licensed and accepting SHA coverage.
Whether you need a general hospital, dental clinic, eye hospital, or specialized treatment facility, you can search all SHA hospitals Nairobi by level, type, and location to find the provider nearest to you. Verify your SHA registration before visiting any facility.
Whether you are looking for a general hospital, dental clinic, eye hospital, maternity service, or specialized treatment centre, you can search and filter by facility level, type, and area to find the provider nearest to you.
✓ Before You Visit Any Facility: Always verify that your SHA registration is Active by dialling *147#. If your status shows Pending or Not Found, read our SHA Contributor Not Found guide first — you may not be eligible to use these facilities until your registration is complete.
This list contains 1,483 verified facilities sourced from the official SHA facility register and KMPDC licensed provider database. New facilities are added regularly. If a facility you are looking for is not here, call the facility directly to confirm they accept SHA, or contact SHA on 0800 720 601 to verify.
Understanding SHA Facility Levels in Nairobi
SHA contracted facilities in Nairobi are classified into six levels based on their capability and equipment. Your registration allows you to access any accredited facility at or below your assigned level.
| Level | Facility Type | Services Offered |
|---|---|---|
| Level 2 | Basic Clinics, Dispensaries, Medical Clinics | First-contact care, basic diagnostics, minor procedures, vaccinations, family planning |
| Level 3A | Medical Centres, Health Centres | All Level 2 services + basic laboratory, imaging, minor surgery, maternity care |
| Level 3B | Nursing Homes, Maternity Homes | In-patient care, maternity services, basic surgical care, longer observation |
| Level 4 | Hospitals, Eye Hospitals | All lower-level services + specialized treatment, surgery, dialysis, emergency care |
| Level 5 | Large Private Hospitals | All services including complex surgery, ICU, advanced imaging, multiple specialties |
| Level 6A/6B | Tertiary Teaching Hospitals | Advanced tertiary care, research, multiple specialized departments, trauma centres |
Before You Visit an SHA Facility in Nairobi
Essential Pre-Visit Checklist
- Confirm your SHA registration status is Active
- Bring your National ID card (original or valid copy)
- Inform the facility at the counter that you are using SHA coverage
- Ask the facility to verify your membership before treatment begins
- Keep any appointment cards or referral letters from your previous provider
- If you have a pre-existing condition, bring relevant medical records
- For maternity services, bring your antenatal care card if you have one
Registration Status Shows “Pending”? Your account may still be completing the Means Test process. SHA facilities may not accept your registration as complete until your status shows Active.
What to Bring When Visiting an SHA Facility
SHA facilities use your ID number to verify your membership and eligibility. Bring the original card — a photocopy is not sufficient for initial verification.
Some facilities may send an SMS verification to your registered number to confirm your membership. Make sure this number is available or recently updated.
Bring any relevant medical documents, vaccination records, or hospital cards from previous visits. This helps the facility understand your medical history.
If you have other insurance (private, employer-provided, or Huduma), inform the facility upfront so they can coordinate billing correctly.
Most SHA facilities accept M-Pesa for co-payments or services not fully covered by SHA. Have a working phone with M-Pesa access as a backup.
How to Verify Your SHA Status Before Going to a Facility
Always confirm your registration status before visiting a facility. There are three quick ways:
| Method | How It Works | Time Needed |
|---|---|---|
| Afya Yangu Portal | Go to the sha portal, log in with your National ID and PIN, check “Insurance Cover” section. Status shows: Active, Pending, Inactive, or Not Found. | 2 minutes |
| USSD *147# | Dial *147# on your registered phone number. Follow menu: Check registration status. Fastest and works without internet. | 1 minute |
| Eligibility Portal | Visit the portal and enter your National ID. Shows real-time Active/Inactive status. | 2 minutes |
Frequently Asked Questions — SHA Facilities in Nairobi
Can I use SHA at any hospital in Nairobi, or only these accredited ones?
SHA only covers accredited facilities in its network. Using a non-accredited hospital means you will pay out of pocket. However, in a life-threatening emergency, you can visit any facility first and explain you have SHA when stable enough to be transferred. Always use facilities from this approved list for planned visits.
What happens if the facility I want is not on this list?
Call the facility directly to ask if they are SHA accredited. If they say yes but are not here, they may have just joined the network and our list may not be fully updated yet. You can also call SHA on 0800 720 601 to verify facility accreditation in real-time.
If my status is “Pending,” can I use SHA at these facilities?
Most facilities will not treat you on a Pending registration — they may turn you away at the counter. You should resolve your Pending status first.
What is a co-payment? Do I have to pay anything at the facility?
SHA covers most basic services, but some treatments or medications may require a small co-payment (typically KES 100–500). The facility will inform you upfront. You can pay by cash or M-Pesa. No surprise charges should occur — always ask the cost upfront.
Can I visit a Level 2 clinic if I registered for Level 4 coverage?
Yes. Your SHA registration allows you to use any accredited facility at or below your assigned level. If you are registered for Level 4, you can visit Level 2, 3A, 3B, and 4 facilities. You cannot use Level 5 or 6 unless they have a specific Level 4 clinic within their hospital.
What if the facility asks me to pay and says SHA is not accepting claims?
This is unusual but can happen if the facility’s connection to the SHA system is temporarily down. Ask the facility manager to try again, or ask for a receipt and report it to SHA on 0800 720 601 with the facility name and date.
Can I take my dependants to these facilities on my SHA registration?
Yes, but only if they are registered as your dependants on your SHA account.
Need Help with Your SHA Account or Registration?
If you are locked out, cannot change your phone number, need to add dependants, or have questions about your contribution amount, we can help you complete your account setup.
Contact Us on WhatsApp — 0751 947 700Available Mon–Sunday, 8am–6pm.
Disclaimer: MyCyber (mycyber.co.ke) is an independent educational website and is not affiliated with the Social Health Authority (SHA), the Ministry of Health, or the Government of Kenya. All facility data is sourced from the official SHA provider network register as of June 2026. New facilities are added regularly and some may close. Always verify directly with your chosen facility and SHA that they are currently accredited and accepting SHA coverage. SHA toll-free helpline: 0800 720 601. Sources: sha.go.ke, afyayangu.go.ke, KMPDC facility register, Social Health Insurance Act 2023.
