Family Bank Paybill Number: 222111
Family Bank’s M-Pesa paybill number is 222111. It’s used to move money from M-Pesa straight into a Family Bank account through Lipa na M-Pesa, using your 12-digit account number as the reference. Family Bank also runs mobile banking through PesaPap, reachable on any phone by dialling *325#.
How to Pay Family Bank From M-Pesa
Go to Lipa na M-Pesa
On your Safaricom SIM Toolkit, open the M-PESA menu and select Lipa na M-PESA.
Select Pay Bill
Choose the Pay Bill option from the Lipa na M-PESA menu.
Enter business number 222111
Type in Family Bank’s paybill number, 222111, as the business number.
Enter your 12-digit account number
Type your complete Family Bank account number as the account number, then the amount.
Enter your M-Pesa PIN and confirm
Enter your PIN and confirm. You’ll get an M-Pesa confirmation SMS once the deposit goes through.
PesaPap and the *325# USSD Code
PesaPap is Family Bank’s mobile banking platform, available both as an app and as a USSD menu on *325# for phones without internet access. Through *325# you can move money between M-Pesa and your Family Bank account, check your balance, request a mini or full statement, pay bills such as KRA, KPLC, and DSTV, and apply for a PesaPap mobile loan. To send money from your Family Bank account to an M-Pesa number, dial *325#, log in, select the M-Pesa option, then choose either “to own number” or “to other mobile” and follow the prompts.
How Fees Actually Work
Family Bank’s published Tariff Guide lists a charge of KES 35 for an M-Pesa-to-Family Bank-account transfer through paybill 222111, and KES 80 for a Family Bank-to-M-Pesa transfer in the other direction, both subject to 10% excise duty on top. These are the bank’s own published figures, but tariff guides do get revised over time.
Troubleshooting
I entered the wrong account number — what now?
Contact Family Bank customer service immediately with your M-Pesa transaction code so they can trace the payment. Family Bank cannot automatically redirect a deposit sent against an incorrect account number.
My M-Pesa payment isn’t reflecting in my Family Bank account
Check your M-Pesa confirmation message to confirm the paybill and account number were entered correctly. If they’re correct and the deposit still hasn’t reflected, contact Family Bank directly with your M-Pesa transaction code — most crediting is instant, but delays can happen on either network.
I forgot my PesaPap PIN — how do I reset it?
Family Bank’s PesaPap FAQs confirm you can change your M-Pin through the app or USSD menu. If you’re locked out entirely, visit a Family Bank branch or call customer care to have it reset.
Contact Family Bank Directly
FAQ
What is Family Bank’s paybill number?
Family Bank’s M-Pesa paybill number is 222111. Use it with your full 12-digit Family Bank account number as the account reference.
What account number do I use for Family Bank paybill 222111?
You use your complete 12-digit Family Bank account number, entered exactly as it appears on your account, with no spaces or extra characters.
Is Family Bank’s paybill the same as the Visa prepaid card top-up number?
No. Paybill 222111 is for depositing into a Family Bank account. Topping up a Family Bank Visa Prepaid Card uses a different business number, 222169, with the 16-digit card number as the account reference.
Can I access Family Bank without the PesaPap app?
Yes. Dial the USSD code *325# to access PesaPap mobile banking, including M-Pesa transfers, bill payments, balance checks, and mobile loans, without installing the app.
Sourced from Family Bank’s official pages: familybank.co.ke (M-Pesa page, PesaPap FAQs, Card FAQs, Complaints Handling Guideline, Remittance Details) and Family Bank’s published Tariff Guide (PesaPap / Mobile Banking charges section).
