How to Appeal Your SHA Contribution on *147# and Afya Yangu
Quick answer: you can appeal your SHA contribution on *147# under Contribution Appeal in most cases. On Afya Yangu, the Appeal button appears when you are eligible. You can appeal once a year. SHA makes the decision, and no reduced amount is guaranteed.
If your monthly SHA contribution feels too high, you can ask SHA to review it. SHA calls this process Punguza Malipo (Reduce Payment). This guide shows you how to start an appeal on *147# or Afya Yangu, who can appeal, and what to do if the option does not appear for you.
1. Who Can Appeal?
An appeal suits members whose contribution no longer matches their situation. The most common reasons are:
If you are not sure whether your amount is too high, check the monthly contribution rates and read why your SHA contribution is too high before you appeal.
2. The Rules: Once a Year and Eligibility
Plan your appeal carefully. Make sure your answers are accurate before you submit, because the next opportunity is a year away.
- On *147#, most members can start an appeal.
- On Afya Yangu, the Appeal button appears only when your account is eligible.
- Once a year applies on both routes.
3. Method 1: Appeal on *147#
This is the route most members use. It works on any phone and does not need internet.
Start the appeal on *147#
Work through the menu and follow the prompts on screen.
- Dial *147# from the phone number registered with SHA
- Choose your ID type, then enter your ID number
- Choose Contributions Appeal from the main menu
- Follow the prompts, answering each question truthfully about your household and income
- Review your answers and submit
- Keep any confirmation or reference that SHA shows you
For every option on the *147# menu, see the SHA USSD code guide.
4. Method 2: Appeal on Afya Yangu
Use this route if you prefer a screen. The Appeal button appears on your Afya Yangu account only when you are eligible.
Find the Appeal button
Log in to your account at afyayangu.go.ke, then look for the Appeal button on your dashboard.
- Go to afyayangu.go.ke and log in. Need help? See the Afya Yangu login guide
- Look for the Appeal button on your dashboard
- If the button is there, select it and follow the prompts
- Answer each question truthfully and submit
- Keep any confirmation or reference you are given
No Appeal button? Your account is not eligible for an appeal at that time. Try again later, or call 0800 720 601 if you have questions about your account.
5. If You Are Not Eligible
If the Appeal option does not appear on either route, you cannot appeal right now. Here is what to do:
- Check again later. Eligibility can change.
- Call 0800 720 601 if you want to understand your account status.
- Keep paying your current amount. Stopping can make your cover inactive. See what to do if your cover has lapsed.
6. What Happens After You Appeal
- SHA reviews your answers and decides whether your contribution changes.
- The outcome may be a lower amount or the same amount. No reduced figure is guaranteed.
- Check afyayangu.go.ke for the new amount before you change how you pay.
- Earlier months are not refunded automatically. Ask SHA how they are treated.
- If the amount does not change, ask SHA for the reason. For slow responses, see what to do if your appeal takes too long.
Do not stop your monthly contribution while the appeal is being reviewed. Pay the current amount until SHA confirms a new one.
7. Frequently Asked Questions
Can I appeal my SHA contribution on *147#?
Yes, in most cases. Dial *147# and choose Contributions Appeal from the main menu.
How do I appeal on Afya Yangu?
Log in at afyayangu.go.ke and look for the Appeal button on your dashboard. The button appears only when you are eligible.
How often can I appeal?
Once a year.
Why can’t I see the Appeal button?
The button appears only when your account is eligible. If you cannot see it, try again later, or call 0800 720 601.
Does an appeal cost money?
The official routes are free: *147#, Afya Yangu and the SHA helpline on 0800 720 601. Be cautious of anyone charging a fee for a guaranteed result.
Will my arrears be cleared if my contribution is reduced?
Not automatically. Ask SHA how earlier months are treated, and keep paying the current amount until SHA confirms the new one.
Need Help To Confirm Your SHA Appeal Eligibility
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Click Here to Get Instant AssistanceDisclaimer: MyCyber (mycyber.co.ke) is an independent educational website. We are not affiliated with the Social Health Authority (SHA), the Ministry of Health, or the Government of Kenya. The appeal is decided by SHA. Verify current rules at afyayangu.go.ke or call the SHA toll-free helpline 0800 720 601
