SHA Employer Phone Number Update: Changing Your Organization’s Number
An SHA employer phone number update is different from changing an individual’s SHA phone number. If you manage an SHA employer account and want to change SHA phone number for company, school, or other institution accounts, the update happens through the SHA employer portal, not the Afya Yangu individual profile most guides describe.
This guide covers the full SHA organization phone number change process: what’s required, the step-by-step flow at employers.sha.go.ke update phone page, and the most common reason the update gets rejected on the first attempt.
⚡ Quick answer: Organization phone number updates are done at employers.sha.go.ke/registration/update-phone, where you’ll need your organization’s KRA PIN, registered name, old phone number, and new phone number, followed by OTP verification.
This page covers updating the phone number for an organization’s SHA employer account — used by HR teams, school bursars, and business admins managing staff contributions.
If you’re an individual trying to change the phone number on your own personal SHA / Afya Yangu profile, you want our full guide to changing your individual SHA phone number instead — that process is different and doesn’t involve a KRA PIN.
Why This Is a Separate Process
SHA runs two distinct systems: the individual member portal (Afya Yangu) and the employer portal (employers.sha.go.ke), used by registered organizations to manage staff contributions and compliance. An organization’s contact phone number sits on the employer account — it’s tied to the organization’s KRA PIN and registration, not to any one person’s National ID. Updating it means proving control of the organization’s account, not an individual’s identity.
What You’ll Need
Whether you need to update SHA business phone number records or handle an SHA phone number update for school accounts, the requirements are the same:
- Organization’s KRA PIN — must match exactly what’s on file with SHA
- Organization’s registered name — as it appears on your SHA employer registration
- Old phone number — the number currently registered to the account
- New phone number — an active line to receive the OTP and future SHA communication
Tip: If you’re the admin user for the account, keep your employer portal login credentials on hand too, in case the update page directs you to confirm the change from inside the portal.
SHA Employer Phone Number Update: Step-by-Step
Visit SHA employer portal directly, rather than searching — this avoids landing on lookalike or outdated pages.
Type the KRA PIN and organization name exactly as registered with SHA. Small mismatches — extra spaces, abbreviations, wrong case on the PIN — are the most common reason this step fails.
Enter the number currently on file, then the new number you want to replace it with. Double-check the new number before submitting — a typo here means repeating the whole process.
An OTP is sent to confirm the request. Depending on how SHA has configured verification for your account, this may go to the old number, the new number, or the organization’s registered email — check both if you don’t see it immediately.
Log in to the employer portal afterward and check the organization’s profile details to confirm the new number is reflected before relying on it for future OTPs or compliance notices.
If the KRA PIN or organization name doesn’t match SHA’s records precisely, the update will be rejected without much explanation. If this happens repeatedly, it usually means the organization’s details on file need correcting first — not that the phone number step itself is broken.
If You’re Locked Out of the Employer Account Entirely
If you no longer have access to the old phone number and can’t get through OTP verification, you’ll need to contact SHA directly to regain access to the organization’s account before any self-service update will work. Be ready to prove you’re an authorized contact for the organization — KRA PIN, registration documents, and ID of the admin user are typically what’s asked for.
| Department | Contact |
|---|---|
| SHA Toll-Free Line | 0800 720 601 (Monday–Friday, 8am–5pm) |
Frequently Asked Questions
Is this the same as changing my personal SHA phone number?
No. This updates the number tied to your organization’s SHA employer account. For your own individual profile, see our individual SHA phone number guide.
What do I need to update my organization’s SHA phone number?
Your organization’s KRA PIN, registered name, old phone number, and new phone number, followed by OTP verification.
Who is allowed to make this change?
The admin user or authorized contact for the organization’s SHA employer account — typically an HR manager, school bursar, or business owner.
What if the KRA PIN doesn’t match?
The update will be rejected. The PIN must match SHA’s records for the organization exactly — this is the most common reason the process fails on the first attempt.
Disclaimer: MyCyber Kenya is an independent educational website and is not affiliated with the Social Health Authority (SHA), the Ministry of Health, or the Government of Kenya. Steps and requirements described here reflect the SHA employer portal’s published process and are subject to change. Always verify current policy directly at sha.go.ke or employers.sha.go.ke.
