Nairobi Water Paybill Number: Pay & Check Your Bill
Nairobi City Water and Sewerage Company’s (NCWSC) M-PESA paybill number is 444400. Dial *260# to check your balance before you pay, and use your Nairobi Water account number — not your meter number — as the reference.
How to Pay Nairobi Water via M-PESA
- Open the M-PESA menuVia the app, SIM Toolkit, or by dialling *334#.
- Select Lipa na M-PESA, then Pay BillChoose Pay Bill from the menu.
- Enter the business number: 444400This is NCWSC’s paybill.
- Enter your Nairobi Water account numberCheck your bill or statement for the exact account number — it’s a separate number from your water meter number.
- Enter the amount, then your M-PESA PINConfirm and keep the SMS as your proof of payment.
Other Ways to Pay or Check Your Bill
How to Check Your Bill Online
Register at portal.nairobiwater.co.ke with your name, email, phone number, and account number. Once verified by OTP, go to the Self Care tab and select “Get Statement” to view or download your billing history.
2026 Water & Sewer Tariffs
NCWSC bills in blocks — the more you consume, the higher the per-cubic-metre rate for the additional units. Domestic (residential) rates:
| Consumption (m³) | Water tariff (KES/m³) | Sewer tariff (KES/m³) |
|---|---|---|
| 1–6 | 45 | 43 |
| 7–20 | 67 | 56 |
| 21–50 | 70 | 63 |
| 51–100 | 76 | 65 |
| 101–300 | 78 | 68 |
| Above 300 | 80 | 72 |
Sewer charges are billed on 75% of water consumed. Commercial, industrial, and government accounts follow a similar block structure starting at KES 67/m³. Schools, universities, and colleges get a lower dedicated rate starting at KES 50/m³ for water.
Deposits and Common Charges
| Item | Charge (KES) |
|---|---|
| Domestic connection deposit | 2,500 |
| Commercial connection deposit | 25,000 |
| New connection fee (½–1 inch) | 2,500 |
| Reconnection fee at meter point | 1,000 |
| Illegal connection penalty (domestic) | 30,000 + estimated consumption during the illegal period |
| Illegal connection penalty (commercial/industrial) | 100,000 + estimated consumption during the illegal period |
FAQ: Nairobi Water Paybill
What is the Nairobi Water paybill number?
444400. Use it under Lipa na M-PESA, Pay Bill, with your Nairobi Water account number as the reference.
How do I check my Nairobi Water bill?
Dial *260# and follow the prompts, or log in to portal.nairobiwater.co.ke to view and download a full statement.
How do I pay my Nairobi Water bill?
Via M-PESA paybill 444400, USSD *260#, Equity Bank/Equitel biller 6800002, or at an authorised NCWSC pay point.
Is *888# still the Nairobi Water USSD code?
No — it’s been replaced. The current confirmed code is *260#.
What is Nairobi Water’s customer care number?
0800 724 366 (toll-free), 0724 253 582, or 0703 080 000.
Paybill number, USSD code, and tariffs verified directly against NCWSC’s official channels and current press notices. Verified September 2026.
