GOtv Paybill Number: How to Pay via M-PESA
GOtv’s M-PESA paybill number is 423655. Use your GOtv IUC number as the account, and your decoder reconnects within about an hour of MultiChoice reconciling the payment. Below: the exact steps, bank alternatives, current package prices, and the fixes for the two most common payment failures.
How to Pay GOtv via M-PESA
- Open the M-PESA menuVia the M-PESA app, Safaricom SIM Toolkit, or by dialling *334#.
- Select Lipa na M-PESA, then Pay BillChoose the Pay Bill option from the M-PESA menu.
- Enter the business number: 423655This is GOtv’s paybill number — confirm it before pressing OK.
- Enter your IUC number as the accountType the number exactly as printed on the red sticker under your decoder. No hyphens or spaces.
- Enter the amount, then your M-PESA PINUse the exact subscription amount for your package, confirm, and keep the SMS confirmation as proof of payment.
Other Ways to Pay GOtv
Besides the M-PESA paybill route, you can pay GOtv through the MyGOtv app, by dialling *423#, through the MyGOtv web portal, or via a linked bank account using the same paybill number and IUC account format. The following banks support GOtv bill payment through their own apps or USSD menus:
All routes use the same account format — your GOtv IUC number, exactly as printed, with no extra characters.
What Does It Cost to Pay via M-PESA?
GOtv doesn’t add its own surcharge on top of the M-PESA paybill tariff — what you’re charged is the standard Safaricom fee for the amount you send. Rather than list fee amounts here that go stale as tariffs change, use our live calculator for the exact cost at your subscription amount:
Open the M-PESA charges calculator →
GOtv Package Prices
Pay the exact amount for your tier — paying the wrong amount can leave your account under-credited until the balance is topped up. Prices below are taken directly from GOtv’s official package comparison page.
| Package | Monthly price | Channels |
|---|---|---|
| GOtv Lite | KES 299 (KES 650/quarter · KES 1,500/year) | 30+ |
| GOtv Value | KES 599 | 40+ |
| GOtv Plus | KES 999 | 50+ |
| GOtv Max | KES 1,699 | 60+ |
| GOtv Supa | KES 2,199 | 70+ |
| GOtv Supa+ | KES 3,199 | 75+ |
GOtv Payment Not Working? Common Fixes
This almost always means the decoder was switched off when the payment was made, so it never reconciled. Switch the decoder on, wait — reconciliation can take up to an hour — and if it still hasn’t cleared, send RESET followed by your IUC number as an SMS to 22688, or clear it through the GOtv error-code portal linked from gotvafrica.com.
This happens when the IUC number is mistyped — often one digit off. Check your M-PESA confirmation SMS against the IUC printed on your decoder’s sticker. If they don’t match, contact GOtv customer care with your M-PESA transaction code; it’s your proof of payment while the mismatch is corrected.
FAQ: GOtv Paybill
Can I pay my GOtv bill using M-Pesa?
Yes. GOtv’s M-PESA paybill number is 423655. Use your GOtv IUC number as the account, enter the amount for your package, and confirm with your M-PESA PIN.
How to make payment for GOtv subscription?
Go to M-PESA, select Lipa na M-PESA then Pay Bill, enter business number 423655, enter your IUC number as the account, enter the subscription amount, then your PIN. You can also pay via the MyGOtv app, USSD *423#, or a linked bank app such as KCB, Equity, Co-op, NCBA, or I&M.
Why is my GOtv subscription not working after payment?
The most common cause is the decoder being switched off at the time of payment, which triggers an E16 error. Turn the decoder on, allow up to an hour for reconciliation, or clear it by sending RESET and your IUC number by SMS to 22688.
How much does GOtv cost per month?
GOtv Lite is KES 299, Value is KES 599, Plus is KES 999, Max is KES 1,699, Supa is KES 2,199, and Supa+ is KES 3,199. GOtv Lite is also billed quarterly (KES 650) and annually (KES 1,500).
Paybill number, account format, and package prices verified directly against GOtv’s official channels, including gotvafrica.com’s package comparison page. Verified September 2026.
