NCBA Loop Paybill Number: 714777
If you want to move money from M-Pesa into your NCBA Loop wallet or bank account, the paybill number is 714777. Unlike a typical bank paybill, Loop doesn’t use an account or loan number — you enter your Loop-registered mobile number instead. Here’s exactly how it works, sourced from Loop’s own site.
How to Deposit From M-Pesa to NCBA Loop
Open the M-Pesa menu
On your phone, go to the M-Pesa menu (Sim Toolkit or the M-Pesa app) and select Lipa na M-Pesa.
Select Pay Bill
From the Lipa na M-Pesa options, choose Pay Bill.
Enter business number 714777
Key in 714777 as the business number and confirm.
Enter your Loop-registered mobile number
This goes in the account number field — it’s how Loop matches the deposit to your account.
Enter amount and M-Pesa PIN
Type the amount you want to deposit, enter your M-Pesa PIN, and confirm the transaction.
Wait for two confirmation SMS
You’ll get one confirmation from M-Pesa and a separate one from Loop once the deposit reflects in your account.
Other Ways to Fund Your Loop Account
Beyond the M-Pesa paybill, Loop’s own site lists several other funding channels: depositing directly through the Loop App (via mobile money, Loop Wallet, or a linked card), the free Loop-to-Loop transfer between fellow Loop users, transfers from any other bank via PesaLink, EFT, or RTGS, and cash deposits at NCBA branches or select Cash Deposit Machines.
How Fees Actually Work
Loop’s published Tariff Guide covers charges for using Loop to pay out to other paybills and services — for example, a tiered charge structure when Loop is used to pay banks, SACCOs, and government services — but it does not list a specific fee for the inbound direction of depositing from M-Pesa into Loop via paybill 714777.
Because that specific fee isn’t published on Loop’s own site, we won’t guess at a number here. What you can rely on is the standard Safaricom Lipa na M-Pesa paybill tariff, and the M-Pesa confirmation SMS you receive immediately after the transaction — that message is the authoritative record of exactly what you were charged.
Troubleshooting Common Issues
My deposit isn’t reflecting in my Loop account
Confirm you entered 714777 as the business number and your correct Loop-registered mobile number as the account number. Keep your M-Pesa confirmation SMS as proof, then use the “Raise a Ticket” option in the Loop app under Get Support if the balance still hasn’t updated.
I entered the wrong mobile number as the account number
Contact Loop support directly with your M-Pesa transaction details before attempting a second payment, so they can trace where the deposit landed.
Can I use a Buy Goods till instead of the paybill?
Loop’s FAQ material addresses using the Loop app itself to pay a Buy Goods till number for purchases — that’s separate from depositing into your Loop account, which specifically uses the 714777 paybill with your mobile number as the account.
Contact NCBA Loop Directly
Frequently Asked Questions
What is the NCBA Loop paybill number?
714777. Use it with Lipa na M-Pesa to deposit into your Loop wallet or bank account.
What account number do I use for Loop’s paybill?
The mobile phone number you registered with Loop — not a separate account or card number.
Does Loop have its own USSD code for deposits?
No dedicated USSD shortcode is published on Loop’s own site. Deposits go through the Loop app, the standard M-Pesa Pay Bill flow, or the generic *334# Safaricom menu.
Is there a fee for depositing from M-Pesa to Loop?
Loop’s own tariff guide doesn’t list a specific fee for this direction. Standard Safaricom Lipa na M-Pesa tariffs apply, and your M-Pesa confirmation SMS is the authoritative record of what you were charged.
Sourced from loop.co.ke (“How to Deposit Money into Your NCBA Loop Account,” Loop Company page, Loop FAQs PDF, Loop Tariff Guide) and ke.ncbagroup.com/faqs/loop-faqs. This page reflects publicly available information at the time of writing — always confirm current details with Loop directly before transacting.
