SHA Eligibility Check: What Your Result Actually Means
Every other guide to this tool stops at “go to the website and enter your ID.” None of them show you what actually comes back. This guide walks through the real result screens for every situation — a single person, a full family with dependants, someone with no SHA account, and someone whose account exists but was never finished — using example data so you know exactly what to look for on your own result.
The 9 identification types the checker accepts
Most guides only mention National ID. The portal actually accepts nine different identification types, so use whichever one matches your situation:
- ID NumberKenyan national ID — most Kenyan adults
- Alien IDAlien/foreigner registration card
- Refugee IDRefugee identification document
- Temporary IDTemporary identification document
- Temporary Dependant IDTemporary dependant identification document
- CR NumberCivil Registration number, where applicable
- Passport NumberPassport
- Household NumberSHA household registration number
- Birth Certificate NumberBirth certificate, generally for children without an ID
How to run the check, step by step
Go to eligibility.sha.go.ke
Type the address directly rather than searching for it.
Select your identification type
Pick from the nine options above — whichever matches the document you’re searching with.
Enter the number and click Check
Your result appears immediately on the same page.
What the result actually looks like
This is the part nobody else shows you. Here is what each real scenario produces, with the names and numbers changed but the format kept exactly as it appears on the portal.
Scenario 1 — a single, fully registered person
One primary member, no dependants added. Two coverage lines appear — one for each fund.
The individual is covered.
Policy No: UHC-J3D9W***
Policy End Date: 2034-09-30
The individual is covered.
Policy No: SHIF-GIMDR***
Policy End Date: 2026-10-01
Scenario 2 — a primary member with a spouse and children added
One card appears per person, per fund. A household of three (primary plus two dependants) can show up to six cards.
The individual is covered.
Policy No: UHC-Q7RT***
Policy End Date: 2034-09-30
The individual is covered.
ID: 2******4 ID Number
CR419******7203-2 CR Number
Policy No: UHC-VN4K***
Policy End Date: 2034-09-30
The individual is covered.
ID: 2******4 ID Number
CR419******7203-2 CR Number
Policy No: SHIF-BXQ2***
Policy End Date: 2027-01-05
Scenario 3 — no SHA account found
This is what appears when the ID number entered has no matching SHA record at all.
Scenario 4 — registered, but setup was never completed
An SHA account exists, but only one coverage line appears instead of two — a strong sign that registration was started but not finished.
The individual is covered.
Policy No: UHC-T8LM***
Policy End Date: 2034-09-30
What to do based on your result
Covered on both UHC and SHIF
Only UHC showing
Dependant not showing
FAQ: SHA Eligibility Check
What is the SHA eligibility check portal?
eligibility.sha.go.ke is the official tool for checking SHA coverage status. It requires only an identification number and returns a result immediately, with no login or PIN needed.
What ID types can I use to check SHA eligibility?
Nine identification types are accepted: ID Number, Alien ID, Refugee ID, Temporary ID, Temporary Dependant ID, CR Number, Passport Number, Household Number, and Birth Certificate Number.
What does it mean if my SHA eligibility check shows no records?
It means there is no SHA account matching the identification number entered — usually because the person has not registered, or the wrong ID number or ID type was used.
Why does my SHA eligibility result only show UHC and not SHIF?
This pattern generally appears when an SHA account exists but registration was not fully completed, so only one coverage line is showing instead of both.
What is the difference between PRIMARY and BENEFICIARY on my result?
PRIMARY is the main account holder who registered for SHA. BENEFICIARY is a dependant, such as a spouse or child, registered under the primary member’s account.
Not Sure What Your Result Means?
Send us a screenshot of your SHA eligibility result on WhatsApp and we will explain exactly what it means and what to do next.
WhatsApp Us NowPortal function and identification types verified directly against eligibility.sha.go.ke. Result formats shown use altered example data. Verified September 2026.
