eCitizen Services Kenya — Done For You Online
The eCitizen portal is Kenya’s main gateway to government services — but it can be frustrating when your account is locked, your details are wrong, or you cannot figure out how to apply for a Good Conduct certificate. We handle all of it for you, online, fast.
No queues. No confusing portals. No need to go anywhere. Just WhatsApp us your details from wherever you are in Kenya and we sort it out — correctly and professionally, most requests done within 15 minutes.
A locked or inaccessible eCitizen account means you cannot access NTSA, SHA, NSSF, Good Conduct, or any other government service. Don’t waste days trying to fix it yourself — WhatsApp us and we recover your account fast.
Our eCitizen Services — Select One to Get Started
Click Inquire Now on any service below. A popup will explain exactly what you pay, then connect you directly to us on WhatsApp.
eCitizen Account Update
Update your eCitizen account details safely and correctly, ensuring all personal information is accurate and fully compliant.
eCitizen Mobile Number Update
Change or update your registered mobile number on eCitizen with secure verification and proper system processing.
eCitizen Email Address Update
Update your eCitizen email address easily to ensure smooth communication and account access without interruptions.
eCitizen Account Recovery
Recover your locked or inaccessible eCitizen account quickly with guided support and secure verification steps.
Good Conduct Application
Apply for your Police Clearance Certificate through eCitizen with full assistance and proper document submission guidance.
What Kenyans Are Saying
Real feedback from customers across Kenya who used our eCitizen services.
What We Need From You
Details Required — Varies by Service
- Your National ID number and full name as on your ID
- Current registered phone number or email on eCitizen
- New phone number or email (for update services)
- For account recovery — your ID number and any details you remember about the account
- For Good Conduct — passport photo and fingerprint appointment details (we guide you)
📌 Note: For Good Conduct applications, the government charges KSh 1,050 paid directly on eCitizen. Our KSh 200 fee covers the application assistance only. We guide you through the payment step when we get there.
How It Works — 3 Simple Steps
A popup explains the fee clearly. Tap the WhatsApp button — a pre-typed message is ready to send. No typing needed.
We confirm what we need — usually just your ID number and the details you want updated. We guide you through everything clearly.
Send the service fee to our M-Pesa till and forward us the confirmation. We process your request immediately and send you confirmation — most services done within 15 minutes.
Get Your eCitizen Service Sorted Today
WhatsApp us now — we respond within minutes. KSh 200 only — no hidden charges.
📞 +254 751 947 700
WhatsApp Us Now — Get StartedIndependent online cyber service. Not affiliated with eCitizen or the government. eCitizen and government fees are paid separately — our KSh 200 is for assistance only.
Frequently Asked Questions
How long does it take to recover or update my eCitizen account?
Most eCitizen account updates and recoveries are completed within 10 to 15 minutes of receiving your details and payment. We keep you updated throughout on WhatsApp so you always know what is happening.
Why not just go to a cyber cafe or Huduma Centre?
You can — but why spend time and money travelling, queuing, and explaining your problem to a stranger at a counter? With MyCyber, you WhatsApp us from your home, office, or anywhere in Kenya. KSh 200 and 15 minutes later, it is done. Your confirmation comes straight to your phone.
Is KSh 200 all I pay?
For most services, yes — KSh 200 is all you pay us. The only exception is the Good Conduct Application, where the government charges KSh 1,050 paid separately on eCitizen. Our KSh 200 covers the application assistance only. No surprises, no hidden fees.
Is it safe to share my ID and eCitizen details over WhatsApp?
Yes. WhatsApp messages are end-to-end encrypted — only you and us can see the conversation. We handle your personal information with full confidentiality and do not store or share it beyond what is needed to complete your service. See our Privacy Policy for full details.
What if my eCitizen account is completely inaccessible?
That is exactly what our Account Recovery service is for. Even if you have lost access to your registered phone number and email, we guide you through the verification steps to regain access. WhatsApp us and explain your situation — we will advise on the best approach.
How long does a Good Conduct certificate take after applying?
After the application is submitted on eCitizen, the government typically processes Good Conduct certificates within 7 to 14 working days. We handle the application for you same day — the processing time after that is on the government’s end. You can track the status on eCitizen using your application reference number, which we provide to you.
What if something goes wrong?
We stay with you until the service is fully completed. If we hit a snag — portal issues, verification errors, anything — we communicate with you on WhatsApp and work through it. We do not take your money and disappear. Your satisfaction is our business.
Disclaimer: MyCyber (mycyber.co.ke) is an independent online cyber service. We are not affiliated with eCitizen, the government of Kenya, or any related body. Government fees for services like Good Conduct are paid separately by clients. Our fee is for assistance only. For official eCitizen support visit ecitizen.go.ke.
